Privacy Policy

1. Who We Are

Proscape Property Solutions is a sole trader business based in the United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller responsible for your personal information is:

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, which you voluntarily provide to us when you fill out our contact form or get in touch regarding a quote.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, and access times.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth and efficient service. Specifically, we may use information collected about you to:

• Respond to your enquiries and provide you with a detailed quote for our services.
• Contact you regarding ongoing projects or property solutions you have requested.
• Monitor usage trends to improve the user experience of our website.

We will never sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

4. Data Security

We use appropriate administrative, technical, and physical security measures to help protect your personal information. While we take all reasonable steps to secure the data you provide, please be aware that no security measures are perfect, and no method of electronic transmission can be guaranteed against interception.

5. Use of Cookies

We use cookies to customise the Site and improve your experience. Our cookie management banner allows you to control your preferences. If you choose to remove or reject cookies, it may affect the functionality of certain parts of our Site.

6. Your Data Protection Rights

Under UK data protection law, you have specific rights regarding your personal information:

• Right of access - You can ask us for copies of your personal information.
• Right to rectification - You can ask us to correct information you think is inaccurate.
• Right to erasure - You can ask us to delete your personal data in certain circumstances.
• Right to restriction - You can ask us to limit how we process your data.
• Right to object - You can object to the processing of your data.

There is no charge for exercising these rights. We have one month to respond to your request.

7. Contact and Complaints

If you have questions about this Privacy Policy, please contact the Data Controller directly:

Sam Oldcorn t/a Proscape Property Solutions

18 Duke Street, Bridgwater, Somerset, TA6 3TG

Email: [email protected]

Phone: [telephone number]

If you remain unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.